Secure Payment


Payment is made via PayPal either using a PayPal account or via guest checkout and paying by Mastercard or Visa debit or credit cards including American Express. Unlike other companies Hearths Direct does not make charge for using credit cards.

Hearths Direct does not accept cheque payments via our website, If choosing to pay by cheque please contact a member of the Hearths Direct sales team by email at Please note that products cannot be ordered or if in stock dispatched until payment has been cleared which may result in a delay receiving your order. Please factor this time delay into your installation schedule before placing an order. Payment can be made via bank transfer online, please contact a member of the sales team at for the full details if you wish to pay this way.

Privacy & Security

All personal details that you give us are securely stored. We will never supply or sell any customers details to any outside organisation. We do not store any credit or debit card details. All credit and debit card details are encrypted using 256 bit SSL (Secure Socket Layer) encryption and sent using a secure server and processed in accordance with local law.

Offers and Voucher Codes

All offers on the website are non-transferable and cannot be used in conjunction with any other offers, unless the offer directly stipulates eligibility. Voucher codes have an expiry date and can only be used once by the person they are issued to, and cannot be passed on to a third party to use.

Price Beater Promise

We offer a Price Beater Promise on all of the hearths we offer throughout the site which means if you see your chosen product cheaper on any authorised dealer web site (other than eBay or other auction sites) we will beat the competitor's price. This offer is an online only offer and is only available on a like for like basis.

Price Beater, like for like, includes merchandise/product selling price plus equivalent shipping costs/method, handling charges, and any free offers (if applicable). The item also needs to be the identical product and in new and unused condition. The item needs to be in stock and available for purchase from an authorised dealer and not a pricing error. Excludes rebates, liquidations, and auction sites such as Ebay. Price beater discounts cannot be combined with any promotional offers and exclude rebates etc.

Before checking out with your order you must provide us with either the website where you have seen the better price or written confirmation from the company showing the lower price so that we can check the price ourselves. We do not match Ebay and other auction sites. This offer is available on all products where the price beater banner appears. We reserve the right to withdraw this offer at any time.